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Accept/Deny Requests

Commissioning Requests are stored and manageable in the section Service -> Commissioning Requests. As always, Key users must check every application in detail before accepting/denying its status.

 

When checking a Commissioning Request, you are shown the Warranty type that has been calculated based on the combination product range / installer / wholesaler, and you can previsualize the Warranty Card before accepting/denying the request.

 

Please note that Warranties are calculated with the parameters registered in the platform at the moment of submitting the request (Commissioning Rules, Installer and Wholesaler profiles....) . If you change parameters afterwards, already created Warranties will remain unchanged.

 

Check:

1. Request General details
2. Product refs. and Serial Number
3. Visualize attached documentation - Important: All documents must be accepted/denied in order to process the Commissioning request.
4. Write comments if necessary
5. Select the new Status of the request: accepted / partially accepted / wrong data / denied / canceled by end user
6. Click Process
7. A notification is sent by email to the installer. For those requests whose status is accepted, the Warranty Card in PDF is attached to the email and the end user is in CC.

If the result display in Warranty field is [0] Full Warranty + [0] Compressor Warranty, you should accept the request. A message " -- " "Please check with your wholesaler will be displayed in the screen".

 

Transfer points to PRO Partner Loyalty Program

 

For those Commissioning requests which should also grant points to the installer under the PRO Partner Loyalty Program, key users are able to transfer points automatically to a PRO Partner Loyalty Campaign.

In this way, participants do not have to complete 2 different application forms related to the same installation.

Points will be granted at Panasonic's discretion, and under key users' responsibility. 

After processing the Commissioning Request as "Accepted", the button  automatically appears at the bottom of the Commissioning request. Click on it and follow the procedure described below.

 

 

Select from a dropdown list, for which PRO Partner Campaign the current Commissioning application should grant some points to the installer

 

• in case the platform cannot recognize the corresponding model, "NOT FOUND" is displayed in the dropdown list (such cases can occur when installers mystipe product ref, or because model refs were not update in the PRO Partner, ....)
• then, please select the equivalent in the dropdown list
• the number of points granted in PRO Partner for the product reference is displayed to the key user
• key user can modify points manually if needed
• leave "NOT FOUND" in all the products(s) line that should not give extra points to the installers

 

After clicking on "Confirm Points Transfer" the following confirmation message is displayed. The equivalent Points Request is created automatically in the PRO Partner Campaign for a better tracking of the information. 

At the bottom of the Commissioning Request, the mention "PRO Partner Points request already created" appears 

 

If you click on "Check PRO Partner", you are redirected to the equivalent PRO Partner request automatically created by the platform. It is very convenient to switch from one request to another thanks to the direct links. 

 

In the landing page of PRO Partner Campaigns, you can easily distinguish Points requests submitted by installers from the ones coming from the Commissioning module thanks to the caption  displayed on the right side of the screen. 

 

Installers can view the Points requests automatically created by Panasonic in PRO Partner -> My Points Request. If you wish to inform the installer that extra points were granted to him, please write a short notice using the field "Comments" when processing the Commissioning request.